![]() I am not just thrown on an exercise bike with a timer and forgotten about then wait for them to come get me. Second, I work with Maggie and I feel like my concerns are always being addressed. No waiting for space, a certain area, a machine or anything needed to work through your session since I've been coming. They do not OVERBROOK appointments with clients everywhere, your time is spent with your physical therapist, no rush to get you through your appointment. The customer service is absolutely amazing from the time they call you to set up your appointment, to when you come in to fill out paperwork to the time you exit the building. The approach that they have is so differrnt and welcoming I was literally impressed.įirst, I was hesitant to try Physical therapy again because of past experiencees but eventually decided to give it a shot, thanks to the front desk team. I have been to many other Physical therapy businesses and by far this one is the best, very professional which I love. "Wanted to share my experience with Synergy Physical Therapy. (Operation Mgr) who listened with empathy to my requested needs… Alexis has a maturity far above that of her contemporaries, she is well developed in both Oral & Written communications… As Operation Mgr Alexis demands the utmost from her subordinates, when leading by example… Alexis provided a ‘Can Do’ attitude rather then one who would just ‘Kick Up’ dust with excuses in finding a solution for this ‘Old-Timer’… Alexis calmly stated, she had already pulled up my account, and was in the process of getting copies made of my medical records available for me… Within 10 minutes I drove to Synergy, met up with Alexis who greeted me with a smile in her voice & face as she presented me a folder with the copies I had earlier requested… I thanked her and asked is there someway or someone I could contact to have her Recognized for her actions… Alexis said “sure, give me your phone, and I’ll scan this ‘App’ for you to send a review”… I then left, went home and tried doing the ‘Google’ review… after two hrs of getting nowhere with trying to write the review, I called the main office line at Synergy, where a beautiful sounding young lady, named Nikki answered, after explaining my ‘Difficulties’ with ‘Google’ review, Nikki took the time to literally talk me thru it…!!! Both Alexis & Nikki Bring Great Credit Upon Themselves, and Job billet… Alexis & Nikki Actions were in good keeping with the Highest Traditions of The Synergy Physical Therepy Brand Name…!!! Well Done Ladies…!!! Heartfelt Mahalo’s (Thank You) from this Old Marine Veteran…□□ "As a Senior Citizen & Disabled Veteran with multiple Military Service Connected Injuries, I was able to get Therapeutic Care by the Professional Therapist’s, who assisted in treating me over a 15 week schedule, including two sessions per week… with that said, I needed the VA to refer me again back to Synergy PT of Jacksonville NC… Having been assigned a new Primary Care Physician, I needed assistance in getting my records from Synergy PT… The normal procedure’s are to ‘Go Online’ and request forms for the ‘To & From’ Recipients… Well with my ‘lighting-like’ calculated mind I realized I needed to use a computer/laptop to accomplish this… I’m lucky I can answer my ‘Smart Phone’…□□ So with that said, I called Synergy directly, and left a message for the Operations Manager to call me back at their convenience… I received a call back from Alexis A. If you find yourself needing vestibular therapy I would recommend Synergy." I constantly had questions for Lindsay and she was thorough, skilled and knowledgeable in answering them. She would send me home with exercises so I was able to practice them. ![]() But let me tell you it has changed my life.I worked with Lindsay and she was great! She was professional, went above and beyond and I am catching myself before I would have previously fallen. ![]() This go around I was not looking forward to vestibular therapy I think partly due to lack of knowledge. I was suffering from the following symptoms: feeling like I was spinning, falling often due to loss of balance, ringing in the ears, problem focusing my eyes, nausea, while walking feeling that the floor is slithering up and down like a snake, dizziness and more. Of recent I was referred to synergy for vestibular issues and silly me had no idea what that was, but I was again greeted when I walked in the door. She gave exercises I could do at home and was encouraging and supportive during the entire experience and my lower back felt better. I worked with Maggie then and she was great. My initial visit to synergy was for lower back pain for current and lingering pain from a car accident. "As soon as I walked in I was greeted by office staff. ![]()
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